1. Returns of products in the event of actual defect or lack of agreed capacity
1.1. We aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care Team immediately, through the Contact us section for further details.
1.2. In all cases of return of products purchased on our online store due to actual defect or proven lack of agreed capacity resulting from our fault, the following shall apply:
i) The returned products can only be sent to our Distribution Centre at 10, Markou Brilaki street, Rethymno Crete 74 100 Greece. The collection of the product on behalf of our Company will be handled only by our partner carrier after you have first contacted our Customer Care Team through the Contact us section and informed us of the proven problem in connection to the specific product. The collection of the product to be returned will take place exclusively at the delivery address you have stated to us upon placing your order.
ii) The product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.
iii) The returned products should be accompanied by: the Retail Receipt/ Sales Invoice or Delivery Note. Please note that if one of the above-mentioned documents is missing, your request cannot be fulfilled, and the product will not be collected by our Company.
2.1 We aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt. However, if you receive a wrong or faulty product, please contact our Customer Care Team immediately through the Contact us section for further details.
2.2 Order change/cancellation
i. An order change or cancellation can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address cannot be changed for security (anti-fraud) reasons.
ii. If you are a consumer, you can exercise the right of rescission as set out in article 2.1 above or follow the product return procedure as set out in article 1.
iii. In case of any problem please contact our Customer Care Team for further details through the Contact us section.