Delivery/shipping of products
1. Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.
2. Time, Means, Place of Receipt/Delivery
The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion. Τhe delivery will be carried out by a partner transportation company, i.e. DHL for international deliveries (EU, US*, Canada) and ACS Courier for deliveries in Greece and Hellenic Post ELTA (EMS) for the delivery in Russia. Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you.
Subject to any special charges for the transportation and delivery which will be expressly mentioned for a product listed on our website, the general pricing policy is the following:
- The shipping cost for orders within the European Union (delivery by DHL Express & DHL Economy) excluding Greece, will be calculated automatically in the shopping basket page (depending on each order’s volumetric weight features) and will be included in your order request before the completion and payment of your purchase. In the case of orders delivered to remote areas or to hard-to-reach regions there is an “inaccessible destination fee”, which will be calculated according to each order’s volumetric weight features and charged as per the transportation company fees.
- * U.S. FDA Food Imports Prior Notice extra charge: New U.S. Food and Drug Administration (FDA) regulations, issued under the “Bioterrorism Act”, require food shippers to provide additional information to clear U.S. Customs and Border Protection.Prior notice is required for human and animal food imported into and transiting through the United States, unless an exemption under the FDA regulation applies.
- For shipping within Greece the cost for orders up to 10 kilos is on a stable price of 4 €. For orders over 10 kilos there is an extra charge and the cost will be calculated automatically in the shopping basket page (depending on each order’s volumetric weight features) and will be included in your order request before the completion and payment (by ACS Courier).
Free Shipping on orders over 60€ in Greece.
For deliveries outside the European Union, US, Canada, you may submit a wish request, by contacting our Customer Care Team via the Contact Us section.
3. If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods. The distributor will attempt to deliver the goods up to 3 times, otherwise the goods will remain in the distributor’s premises under your own responsibility and expense and under the carrier’s general terms of storage. In case you have asked to pay with cash on delivery and you have not communicated with us for the receipt of the goods within 3 days from the failed delivery attempt to you, your order will be automatically cancelled.
4. DHL Express Worldwide
For international door-to-door delivery in 2-4 business days. Global reach and local teams ensure fast delivery with end-to-end tracking.
|DHL EXPRESS WORLDWIDE||Delivery in 2-4 business days||More Infoabout DHL Express Worldwide
Ship Now with DHL Express Worldwide
4.A DHL Economy Select
Road transport to EU countries with delivery times of 6-8 days.
5. Alcohol Shipment Limitations
- DHL: Due to Dhl company regulation there is no capability for direct shipments of spirits in Europe.
- EMS ELTA: Due to Ems Elta company regulation there is no capability for direct shipments of spirits in Russia and Cyprus.